Do you ship?
PetPeople offers home delivery within 10 miles of our locations. We also offer in-store shopping and online ordering, along with pickup curbside for added convenience.
Where is Same Day Home Delivery offered?
Same Day Home Delivery is available to within 10 miles of one of our neighborhood area stores. Some stores may have expanded delivery areas. For more information, please reference our Delivery Eligibility
What days do you deliver?
Same Day Home Delivery is available 7 days a week, excluding major holidays (New Year’s Day, Easter, Thanksgiving, Christmas, New Year’s Day)
What are your delivery hours?
Orders are normally delivered from 2 PM to 7 PM.*
What is the order cutoff time for Same Day Home Delivery?
All orders received by 3:00 PM on a regular business day will be delivered that day by 7:00 PM.*
What if I place my order after the cutoff time?
Any delivery orders placed after 3:00 PM will be delivered the following, non holiday business day by 7:00 PM.*
How much does Same Day Home Delivery cost?
Same Day Home Delivery is FREE for all purchases over $49.00. All other orders are charged a $5.00 delivery fee. Frozen items have an additional $5.00 handling fee.
Is there a minimum purchase requirement?
Do I have to be home?
No. We will always knock or ring the bell when arriving with your order. If no one is home, we will neatly place all items near the front door, unless you have provided special instructions during checkout.
Do you deliver frozen raw food or treats?
Yes, we delivery frozen items. There is a $5.00 handling fee.
How do I order?
All orders must be placed on our website, www.PetPeople.com. Please select Home Delivery during checkout.
Do my online orders qualify for your PetPeeps and Frequent Buyer programs?
Yes. All orders placed online automatically earn PetPeeps points. Eligible food and litter purchases will also receive Frequent Buyer benefits. At this time, Frequent Buyer Cards are redeemable in store only.
Who do I contact with questions about my order?
Please email us at orders @ petpeople.com.
How do I return something purchased online?
All returns must be processed in your neighborhood PetPeople store. Please review our full policy here.
Do you franchise?
All of PetPeople’s locations are corporate owned. We do not franchise at this time.
How can I find out my loyalty points?
Currently you may email us for your point balance, or they can lookup your account in store. Stay tuned for enhancements to our loyalty program in 2021.
How do can I submit a product for your buyer to look at?
You may email information to merchandising @ petpeople.com. Our team will review and get back to you.
*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.